Shipping policy
PURE SHINE STORE
Last updated: [26/02/2026]
At Pure Shine Store, we aim to dispatch orders quickly and keep delivery simple and transparent for detailers across Australia.
ORDER PROCESSING
Orders are typically processed within 1 business day after payment is received.
Processing hours:
• Monday – Friday
• Orders placed on weekends or public holidays are processed the next business day.
During busy periods, sales events, or peak seasons, processing may take up to 2–3 business days.
Once your order has been dispatched, you will receive a tracking email.
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SHIPPING LOCATIONS & DELIVERY TIMES
We currently ship Australia-wide.
Estimated delivery timeframes (after dispatch):
• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days
Delivery timeframes are estimates only and may vary depending on courier networks, location, and seasonal demand.
Pure Shine Store is not responsible for courier delays once the parcel has been handed to the carrier.
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FREE SHIPPING
Orders that meet the advertised free-shipping threshold qualify for standard shipping within Australia.
Free shipping may not apply if:
• The delivery address is considered remote by the courier
• The order contains bulky or oversized items
• The total parcel weight exceeds courier limits
If additional freight charges apply, we will contact you before dispatch.
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INCORRECT ADDRESSES & RESHIPPING
Please ensure your shipping details are correct at checkout.
If a parcel is returned due to:
• Incorrect or incomplete address
• Failure to collect from the courier
A reshipping fee may apply.
If an item is returned due to courier damage or an error on our end, we will arrange a replacement at no additional cost.
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ORDER TRACKING
Once dispatched, you will receive a tracking link via email.
If you have not received tracking within 2 business days, please contact us at:
[Insert Your Store Email]
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DELIVERY INTERRUPTIONS
Delivery times may occasionally be affected by factors outside our control, including:
• Weather conditions
• Courier network delays
• High-volume sales periods
We appreciate your patience and will always do our best to assist if issues arise.
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If you have any questions about shipping, feel free to contact the Pure Shine Store support team.