Refund policy

PURE SHINE STORE

At Pure Shine Store, we believe buying detailing tools online should feel easy and risk-free. If something isn’t right with your order, we’ll work with you to find a fair solution — quickly and professionally.

OUR APPROACH  
We focus on practical solutions, not complicated processes. Whether it’s a faulty item, shipping issue, or change of mind, our goal is to keep things straightforward and stress-free.

30-DAY RETURN WINDOW  
You may request a return within 30 days of receiving your order.

To be eligible for a return, items should be:
• In original condition  
• Unused or lightly handled  
• Returned with original packaging where possible

If you’re unsure whether your item qualifies, just contact us — we’re happy to help.

CHANGE OF MIND  
We understand that sometimes a product may not be exactly what you expected. Change-of-mind returns are accepted within 30 days of delivery. Return shipping costs are generally the responsibility of the customer unless required under Australian Consumer Law.

FAULTY, DAMAGED, OR INCORRECT ITEMS  
If something arrives damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and photos of the issue.

We will organise an appropriate solution, which may include:
• Replacement  
• Store credit  
• Refund

Our priority is to resolve problems quickly so you can get back to detailing without delays.

REFUNDS  
Once a return is received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

EXCHANGES  
We don’t offer direct exchanges at this time. The easiest option is to place a new order once your return has been approved.

SHIPPING DETAILS  
Please double-check your shipping address before placing an order. While we’ll always try to help where possible, Pure Shine Store cannot guarantee responsibility for courier delays, incorrect addresses, or issues outside our control.

AUSTRALIAN CONSUMER LAW  
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

NEED HELP?  
If you have any questions about a return or refund, contact us through the Contact page on our website with your order number. We’re here to help and aim to respond as quickly as possible.